Pivot (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, services, and membership programs (“Services”). By using our Services, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

Name, email address, phone number, billing address, and payment details.

Information you provide during consultations, coaching sessions, or when registering for events.

b. Usage Information:

Information about how you use our website and Services (e.g., pages visited, resources downloaded, features accessed).

c. Technical Information:

IP address, browser type, operating system, and device information collected automatically via cookies or similar technologies.

2. How We Use Your Information

We use your information for the following purposes:

To provide, manage, and improve our Services.

To process payments and manage billing.

To communicate with you (including responding to inquiries, sending updates, and providing support).

To send newsletters, resources, and promotional content (where you have opted in).

To ensure compliance with our Terms and Conditions.

To analyse usage trends and improve website functionality.

3. Legal Basis for Processing

We process your personal information under the following legal bases:

Contractual necessity: To fulfil our obligations under your membership or service agreement.

Legitimate interests: To provide and improve our Services and maintain client relationships.

Consent: Where required, for example in marketing communications.

Legal obligations: To comply with applicable New Zealand laws and regulations.

4. Sharing of Information

We do not sell or rent your personal data. We may share your information in the following circumstances:

With trusted third-party service providers (e.g., payment processors, cloud storage, email systems) strictly for business operations.

When required by law, court order, or to comply with legal obligations.

To protect our rights, property, or the safety of our clients and community.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access the personal information we hold about you.

Request correction of any inaccurate or incomplete information.

Withdraw consent to marketing communications at any time.

Request deletion of your personal information, subject to our legal obligations.

Requests can be made by contacting us at: [Insert contact email].

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse traffic, and improve our Services. You can adjust your browser settings to refuse cookies, but this may limit functionality of the website.

9. International Data Transfers

If we expand internationally, your personal data may be transferred to servers located outside of New Zealand. Where such transfers occur, we will take reasonable steps to ensure your data is handled securely and in compliance with applicable laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our Services indicates acceptance of any changes.

12. Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Pivot

Email: [Insert email address]